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Frequently Asked Questions (FAQs)
Exchange and Return
What is the return policy?
Returns and refunds are not applicable. We only offer exchanges within 7 days of delivery.
What is the exchange policy?
We offer exchanges within 7 days of delivery, provided the product is in its original condition, unworn, and includes all original tags and packaging. If you receive a damaged product, please share an unboxing video to expedite the exchange process.
What should I do to make an exchange?
To initiate your exchange, email us at shopaurastudio@gmail.com or call us at +918130332964. Our team will guide you through the process and provide the return address. Once we receive and verify the item's condition, we will process your exchange within 7-10 business days.
What is the process of receiving the refund after returning/exchanging an order?
We do not offer returns or refunds, only exchanges. Once we receive and verify the item's condition, we will process your exchange within 7-10 business days.
How will I receive my refund and how long do returns take?
Returns and refunds are not applicable. We only offer exchanges within 7 days of delivery.
How do I know that you have received my product for exchange?
Once we receive your product for exchange, you will receive an update via WhatsApp, confirming receipt and providing further details regarding your exchange.
What are the costs associated with exchanges and returns?
There are no costs associated with exchanges within the 7-day window. After this period, shipping fees will apply for the new item. If the new item has a higher value, you will need to pay the difference.
How long does the exchange process take?
Once we receive and verify the item's condition, we will process your exchange within 7-10 business days.
What documentation or proof do we need to provide for an exchange or return?
You need to share an unboxing video or image of the product received to avail of an exchange. Please note that we do not accept returns.
Can I exchange items purchased on sale or with a discount?
No, exchanges are not applicable on products under the sale section.
Is there a limit on how many times I can exchange or return an item?
Each item can be exchanged only once. Any additional exchanges for the item will incur charges.
Do you offer refunds or store credit?
Store credits and refunds are not applicable. We only offer exchanges within 7 days of purchase. Exchanges are only applicable if you receive a faulty product or if the product size is incorrect.