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Frequently Asked Questions (FAQs)
Shipping and Deliveries
How can I track my order?
You can track your order using the link provided in the email confirmation you received. Additionally, you will receive a WhatsApp message from our delivery partner. Please check your inbox (and spam/junk folder) for an email from us, which includes your order details and a tracking link.
Can I change the shipping address once the order has been placed?
Yes, you can. Please reach out to us via email at shopaurastudio@gmail.com or WhatsApp us at +918130332954, and mention your order number. We will assist you with the address change.
What are the shipping costs and time frames?
Shipping costs are calculated at checkout and vary based on the shipping method you choose and your location. We typically ship orders within 3-5 business days.
What is the estimated delivery time?
Delivery times depend on your location and the shipping method selected. Standard shipping generally takes 3-7 business days, while expedited shipping can take 2-3 business days. Same-day delivery is available in select locations for an additional fee.
Do you ship internationally?
We currently ship only within India.
What should I do if I receive the wrong item or my order is incomplete?
If you receive the wrong item or your order is incomplete, please contact us via email at shopaurastudio@gmail.com or WhatsApp us at +91 8130332954 with your order number. We will address the issue as soon as possible.
What should I do if my package is delayed?
If your package is delayed, pleasen contact us via email at shopaurastudio@gmail.com or WhatsApp us at +91 8130332954 for assistance.
What steps should I take if my package is damaged during transit?
arrives damaged, please contact us immediately. We will arrange an exchange within 7-10 days. An unboxing video is required to process the exchange
Do you offer same-day or next-day delivery options?
Yes, same-day delivery is available in select locations for an additional fee.
What happens if I am not available to receive the delivery? Can I schedule adelivery time?
No, scheduling a specific delivery time is not available.
What should I do if my tracking information shows delivered, but I haven’treceived my package?
If your tracking information indicates delivery, but you haven't received your package, please follow these steps:
1. Check around your property, including less obvious locations.
2. Contact the delivery service for more details.
3. Check with your neighbors. If you still cannot locate your package, contact us via
email at shopaurastudio@gmail.com or WhatsApp us at +91 8130332954.
Do you offer discreet packaging for high-value items?
packaged to ensure they arrive in perfect condition. We use high-quality packaging materials to protect your jewelry during transit.