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Frequently Asked Questions (FAQs)
Warranty and Jewelry Care
What is the warranty policy and how does it work?
We offer a 2-year warranty from the date of delivery on our products, covering:
● Tarnish on the product
● Fading of gold plating on the product
Exclusions from warranty:
● Damage or breakage due to wear and tear
● Third-party resizing and alterations
● Loss of crystal or stone from the jewelry
To claim the warranty, send a picture of the damaged item to our email or WhatsApp at
+91-8130332954. Our team will contact you, and a pickup will be arranged at your convenience
Can I get my jewelry repaired and are repairs covered under the warranty?
No, we do not offer repairs. If the product’s plating or color fades within the two-year warranty period, we will provide you with a new product.
What isn't covered by the warranty?
Everyday wear and tear, third-party repairs/alterations/resizing, loss of crystal or stone from the jewelry, accidental damage, loss or theft of the jewelry, surface damages like dents and scratches, and damage caused by improper use or care of the jewelry.
What do I do if my jewelry is lost or stolen?
Lost or stolen jewelry is not covered under our warranty policy.
My jewelry was damaged in transit - can I get a replacement?
If your jewelry was damaged in transit, contact our team with your order details, photos of the damage, and unboxing proof to arrange for a replacement.
What is the duration of the warranty?
Two years from the date of delivery.
What documentation or proof do we need to provide for a warranty claim?
You need unboxing proof, photos of the damaged product, and order details.
What happens if my item is no longer available?
You can exchange your product for a different item of equal value. Shipping fees will apply for the new item. If the new item has a higher value, you will need to pay the difference.
What is the typical turnaround time for warranty claims?
The typical turnaround time for warranty claims is 10 to 15 days.
Are there any costs associated with the warranty?
Only shipping costs are associated with the warranty.
How do I clean and take care of my jewelry?
Please check out the extensive jewelry care guide available on our website.
How should I store my jewelry to prevent damage?
Store your jewelry in a jewelry box with lining or separate pouches.
Are there any activities I should avoid while wearing my jewelry?
Avoid activities like swimming, heavy lifting, or other physically demanding activities that might cause damage to the jewelry.
What should I do if my jewelry starts to tarnish or lose its shine?
If your jewelry starts to tarnish or lose its shine, you can follow our warranty claim process.
Do you provide a jewelry care guide with the purchase?
Yes, we provide a jewelry care guide with the purchase.